What types of outdoor products do you offer?

We specialize in high-quality outdoor living solutions including durable garden carts, complete grow kits, professional landscaping tools, lawn care essentials, and sturdy sheds & outdoor storage units. Our products are selected for both homeowners and professionals.

Are your products suitable for commercial landscaping use?

Absolutely! Many of our landscaping tools and garden carts are professional-grade, designed to withstand frequent use. Look for the “Pro Series” designation in product descriptions for commercial-grade items.

How do I create an account?

During checkout, simply select “Create Account” after entering your email address. You’ll be able to track orders, save favorites, and expedite future purchases.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.

What are my shipping options?

We offer two reliable services:
Standard Shipping ($12.95 via DHL/FedEx): 10-15 days after dispatch
Free Shipping (orders over $50 via EMS): 15-25 days after dispatch
Orders typically process in 1-2 business days before dispatch.

Do you ship internationally?

Yes! We proudly serve North America, Europe, Australia, and most regions worldwide (excluding some Asian and remote areas). During checkout, enter your address to confirm delivery availability.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information. You can also check order status by logging into your account.

What’s your return policy?

We offer hassle-free returns within 15 days of receipt for items in original condition. Contact our customer service at [email protected] to initiate a return. Return shipping costs are the customer’s responsibility unless the item arrived damaged.

What if my product arrives damaged?

We carefully package all items, but if damage occurs, please contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund at no additional cost.

How do I contact customer service?

Our dedicated team is available via email at [email protected]. We typically respond within 24 business hours. For faster service, include your order number in your message.

What are your business hours?

Our Seattle headquarters operates Monday-Friday, 8:00 AM to 5:00 PM PST. While emails are monitored during these hours, our website is always open for orders!